Our fundraising promise is based on our Fundraising Standards Board (FRSB) policy and demonstrates our commitment to the highest standards in fundraising.

We Are Committed to High Standards

* We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Codes and with this Promise
* We comply with the law including those that apply to data protection, health and safety and the environment

We Are Honest and Open

* We tell the truth and do not exaggerate
* We do what we say we are going to do
* We answer all reasonable questions about our fundraising activities and costs

We Are Clear

* We are clear about who we are, what we do and how your gift is used
* Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
* We give a clear explanation of how you can make a gift and amend a regular commitment

We Are Respectful

* We respect the rights, dignities and privacy of our supporters and beneficiaries
* We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
* If you tell us that you don’t want us to contact you in a particular way we will not do so

We Are Fair and Reasonable

* We take care not to use any images or words that cause unjustifiable distress or offence
* We take care not to cause unreasonable nuisance or disruption

We Are Accountable

* If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

Learn more about membership with the Fundraising Standards Board by visiting their website.